Sustainable Management and Policy

The Company recognizes the participation of stakeholders, it believes that good relationships based on trust, as well as the opinions and suggestions of stakeholders towards the organization are valuable assets to the organization, affecting the achievement of sustainable development and growth. Stakeholder management will enable the organization to respond effectively to the needs of stakeholders, creating maximum benefits for all sectors as well as reducing the risk of damage to the image and the potential for business interruption. The Company continually communicates with its stakeholders in order to gain an understanding of the issues and listen to their opinions in order to integrate them into the Company’s decision-making and business planning processes.

Relationship between the Business and Stakeholders in the Value Chain

The Company analyzes relationship between business and stakeholders each operating activity, which leading to analysis and management of key sustainability issues which is important to added value to products and services and creating the Company competitiveness, consisting of five main activities which are continuous and related from upstream to downstream in the value chain as follows:

Stakeholders Management Process

1. Define stakeholder groups and prioritize them, based on three criteria:

• Stakeholders involved in the Company’s business operation.
• The company creates a sustainable impact on the stakeholders.
• Key stakeholders impact the Company’s sustainability.

2. Stakeholders management

• Define the stakeholder’s responsible work segment.
• Define a method for surveying stakeholder needs and expectations.
• Collect stakeholder’s needs and expectations.

3. Analysis and selection of key points

Consider the importance of needs and expectations issues of the stakeholders in the context of their impact, risk, and chance according to corporate policies and goals, both in terms of importance to stakeholders and organization.

4. Implementing the results

Submit the analysis results to the Company’s Sustainability Development Committee in order to determine the sustainability operation direction and establish the Company’s sustainability strategy.

5. Prioritization of TTW’s Stakeholders (respectively)

• Employees

  Employees are a key factor in the success of organization, the Company is therefore determined to create a human resource management system and fair performance assessment, enhancing career opportunities and advancement, continually developing knowledge and potential of employees, and maintaining a safe working environment in accordance with high international standards, as well as fostering good working culture and environment

  The Company also extends the “Care” toward employees and their families regularly through a variety of activities provided, such as “Managing Director meets employees” to provide employees opportunities exchange ideas closely with the Managing Director, encouraging employees’ creativity to develop and improve their work with the Kaizen project, giving scholarships for employees ‘children, annual work satisfaction survey. There are also monthly birthday events for employees, provided preventive vaccinations from government agencies, weekly testing COVID-19 before entering the workplace, group insurance, regular preparation of anti-spraying equipment for the workplace, provided Factory Accommodation Isolation, including caring for employees’ families to vaccinate from government agencies as well.

• Shareholders / Investors

  The Company is committed to taking responsibility and creating utmost satisfaction for shareholders by taking into account the sustainable economic growth of the organization and continually providing reasonable returns by operating transparently with reliable accounting systems, control systems, and internal audit systems. The Company continuously discloses information to shareholders and investors, both retail and institutional investors, through various channels in order for shareholders and investors to access information conveniently and quickly, for example: organizing a General Meeting of Shareholders (AGM), Plant Visit, Analyst Meeting, Credit Rating, etc.

  The Company takes into account the rights of shareholders and encourages shareholders to fully exercise their legal rights, such as the right to attend the AGM meeting, the right to express opinions and vote cast. Furthermore, the Company has given the minority shareholders the right to propose meeting agenda in advance and nominate a candidate to be appointed as a director.

• Customers

  The Company is committed to creating satisfaction and confidence with customers in order to receive safe, quality and fair products and services by continually raising the standard of production of products and services, including maintaining good and lasting relationships. Hence, the Company has annually organized various activities, such as performance summary meeting, training courses, information service, technical development, promoting the use of tap water, complaint management, satisfaction survey, and customer relationship activities, for example: off-site meeting, supporting for the Kathin ceremony, supporting scholarships for customers’ children (PWA) to enhance satisfaction and relationship with customers.

• Business Partners/Suppliers

  The Company upholds equality and integrity in business conduct and mutual benefits based on the Code of Business Conduct, strictly comply with the laws, rules and conditions of contractual obligations, create trade alliances, maintain good relationship with all parties, including organizing a joint problem solving meeting, training courses, and visits to production sites of business partners/suppliers for sustainable business and industry development is beneficial to society and the nation as a whole.

• Community / Society

  The Company has continually emphasized the community’s safety both in the service area and outside the service area as well as the quality of life of the people and society. The Company operates its business together with the prevention and reduction of potential impacts on the community and environment, as well as giving back to the community and society as a whole in order for the Company and society growing together in a sustainable manner. However, most social projects focus on the promotion and development of education, career building and participation in solving community problems, we realize that education and the quality of life of people in society are important to the country’s development, which will affect the company’s long-term business operations. The Company has developed projects that provide economic, social and environmental benefits at the same time, for example: “sludge product development project” with the objective to turn waste into products by hiring communities to produce clay tiles and use them as part of building decorations for schools in Samut Sakhon and Nakhon Pathom provinces.

• Environmental agencies

  The company prioritizes environmental responsibility in its production processes to minimize external environmental impacts. Examples include reusing leftover water from the production process to create new tap water and developing sludge into construction materials for the benefit of society. The company is actively involved in the restoration of the Bang Sue Canal to conserve the Tha Chin River, collaborating with government agencies and local communities. Additionally, the company engages in discussions to address water resource issues with the River Basin Committee, participates in tree planting initiatives, provides training on water conservation, and collaborates with communities to address environmental challenges continuously.

  The company is aware of the importance of climate change and energy conservation, evident in projects like Solar Rooftop and Floating Solar Cell to save electricity. Measures are implemented to reduce electricity consumption, and goals are set to reduce greenhouse gas emissions, demonstrating a commitment to environmental care in the business operations.

6. Responding to expectations or needs of stakeholders

The Company has summarized the operating results to meet the expectations or needs of stakeholders according to the 2023 Annual Report (Form 56-1 One Report) as disclosed on the website www.ttwplc.com