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Sustainability Issue Assessment

Sustainability Issue Assessment

The Company employs a sustainable engagement approach, aligning with stakeholder needs while creating societal and environmental value. Consequently, key sustainability issues are annually reviewed and developed to uphold national and global sustainability standards.

This process involves gathering insights from neighboring industries and stakeholders to identify pertinent issues, supplemented by input from external experts versed in the GRI Standard 2021.

Process for Identifying Sustainability Issues

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  • 1 Value Chain Analysis

The Company conducts a comprehensive analysis of its business operations across the entire value chain, encom-passing both primary and Support activities. This examination aims to gather information regarding the impact on various stakeholders, spanning employees, shareholders / investors, customers, business partners, communities/society, and environmental agencies.

  • 2 Stakeholder Impact Analysis

The Company evaluates the effects of its business operations on each stakeholder group across the environmental, social, and corporate governance (ESG) dimensions, while also establishing connections to human rights issues associated with each impact. This process involves engaging in interviews with stakeholders to identify affected issues and concerns, as well as gathering insights from relevant departments both internally and externally. This comprehensive approach encompasses both positive and negative impacts, considering both short-term and long-term on each stakeholder group, including current and potential impacts.

  • 3 Identifying Sustainability Issues Pertinent to the Company’s Business Operations

Identification of sustainability issues pertinent to the Company’s business operations sets forth a comprehensive framework for addressing sustainability matters, encompassing both internal and external factors within the organization. The Company’s endeavors and operational structure consider issues pertinent to the tap water sector and global sustainability trends. Drawing from reputable sustainability entities such as the GRI Standard, the Sustainable Development Goals (SDGs), the Corporate Sustainability Assessment Framework of the Stock Exchange of Thailand, and S&P Global, the originator of ESG Indices and the Principles of the United Nations Global Compact (UNGC).

  • 4 Assessing and Prioritizing Sustainability Issues

The Company convened a workshop to brainstorm ideas from executives and employee representatives, facilitating the analysis and evaluation of stakeholder impact on diverse sustainability issues. Complementing insights garnered from prior steps, this process incorporates assessments of impact severity, likelihood, polarity, and connections to human rights considerations. The severity of impacts in each domain is duly weighed to aid in categorizing pivotal sustainability matters (Materiality Topics) and foundational issues within the company’s business operations (Business Fundamental Topics).

  • 5 Continuous Reporting, Reviewing, and Development

The Company has devised and implemented operational protocols aimed at mitigating the adverse effects of critical sustainability matters and foundational issues within its business operations. Following the assessment of initial significant issues, the outcomes are presented to the Company’s management team and Sustainability Development Committee for deliberation and approval regarding information disclosure. A systematic review process is instituted to identify sustainability concerns, ensuring ongoing disclosure in the Company’s sustainable development report. This enables the Company to assess impacts and adopt management strategies aligned with evolving environmental, social, and economic dynamics annually.

Double Materiality Principle

The Company recognizes and acknowledges the importance of managing the impacts on stakeholders resulting from business operations. Therefore, the Company has reviewed the process for identifying sustainability topics based on the Double Materiality standard by reporting information in two aspects: Impact Materiality and Financial Materiality.

In 2024, the Company conducted a survey on sustainability topics that have impacts on stakeholders and the Company’s sustainability, with cooperation from the Company’s executives and the Sustainability Development Committee. The Company prioritized sustainability topics in alignment with GRI standards and the Double Materiality principle. There were 23 sustainability topics identified, of which 21 were assessed as having medium to high importance, and 2 were assessed as having low importance. The results of the survey on sustainability topics that have impacts on stakeholders and the Company’s sustainability are summarized in the Double Materiality Matrix.

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Sustainability Issues
  1. Products and Services Responsibility
  2. Employee Stewardship and Development
  3. Risk Management and Business Continuity
  4. Climate Change and Energy Conservation
  5. Occupational Health and Safety
  6. Water Management
  7. Environmental Compliance
  8. Business Performance
  9. Corporate Governance
  10. Supply Chain Management
  11. Innovation and Technology
  12. Environmentally Friendly Process of Products and Services
  13. Employment and Respect for Human Rights
  14. Social and Community Stewardship
  15. Roles and Responsibilities of Human Rights Committees and Executives
  16. Social Contributions and Donations
  17. Human Rights Communication and Training
  18. Waste and Unused Materials Management
  19. Cooperation with Human Rights Business Partners/Suppliers
  20. Managing Human Rights Complaints and Remedies
  21. Human Rights Risk Assessment
  22. Environment Cooperation between Organization
  23. Biodiversity

Analysis of the Organization’s Material Sustainability Issues

Based on the analysis of stakeholder impact and materiality prioritization, the Company has identified a total of 23 sustainability topics that are relevant to its business operations. These topics are categorized into two main groups as follows:

  • 1 Material Sustainability Topics
  • High-Priority Material Topics: 7 topics identified as highly material to the Company.
  • Medium-Priority Material Topics: 14 topics identified as moderately materialto the Company.
  • 2 Business Fundamental Topics

There are 2 topics identified as fundamental to the Company’s business operations, with low

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  • Governance and Economy Dimension – Operates to achieve its vision and mission based on stakeholder satisfaction and maximizing benefits. (This involves 6 key issues.)
  • Social and Respect for Human Rights Dimension – Conducts business ethically, taking responsibility for and caring for communities and society both within and outside the service area. (This involves 10 key issues.)
  • Environmental Dimension – Committed to environmental care within the production process, valuing resource efficiency, conservation of natural resources, and sustaining a balanced and sustainable environmental system. (This involves 7 key issues.)