Sustainable Management and Policy

Key Strategy in Sustainable Development

Scope of the Sustainable Development Strategy

The Sustainable Development Strategy is aimed at defining sustainable development measures of TTW Public Company Limited group (the Company) for sustainable business operations, which aligned with the Sustainable Development Policy (the Policy) of the organization and the Sustainable Development Goals (SDGs) of the United Nations by reporting on sustainable performance in accordance with Global Reporting Initiative (GRI)

Definitions

The Company means TTW Public Company Limited and companies in TTW Public Company Limited group such as Pathum Thani Water Company Limited and Thai Water Operations Company Limited, including those reducing or increasing in the future.

Sustainable Development means organizational management toward sustainable business goals by balancing business, society, and the environment on the basis of good governance to maintain the stakeholder’s utmost benefit equally.

Stakeholders mean persons or organizations involved in the Company’s business operations, or the Company creates a positive and negative impact influence on that person or organization, or that person or organization creates a positive and negative impact influence on the Company. The stakeholders include employees, shareholders/investors, customers, business partners, communities, and environmental agencies.

Sustainable Development Policy and Strategy

Sustainable Development Policy	Sustainable Development Strategy
1. Good Corporate Governance	Doing business transparently and verifiable with governance Add value to the Company's business toward mutual benefit based on the balance among stakeholders Adapt the Anti-corruption Policy on the operation strictly Realize the importance of personal data protection and the privacy of those involved by establishing a Personal Data Protection Policy to implement in the operation with stakeholders Manage risk covering the organization's value chain Treat stakeholders equally and fairly
2. Business Process Management Continually	Commit to running a comprehensive water business, including raw water management, tap water production, and wastewater treatment Commit to energy and environmental business in addition to water business Create long-term added value of products and services by considering the satisfaction of customers and stakeholders Promote the development and creation of business innovations with social and environmental innovations
3. Social Value Creation	Manage human resources with efficiency and fairness in accordance with the standards, requirements of laws, and international labor charters Encourage personnel to develop necessary knowledge and skills according to the employee potential development plan and promote creativity in working through Kaizen activities Support the occupational health and safety management system by establishing operational manuals and safety standards in accordance with the nature of work and creating a safe working culture throughout the organization There is a policy on human rights and labor, encouraging executives and employees to respect and comply with international human rights principles based on equality and non-discrimination Create satisfaction for employees and communities surrounding the Company's business areas Promote engagement with communities and relevant stakeholders to create the strong relationships, comprehension, and cooperation to reduce conflicts from arising in the future
4. Sustainable Environmental Management	Realize the importance of doing business without affecting the environment Conserve energy and climate change through the reduction measures of electricity consumption and GHG emissions from business processes according to the specified goals Manage water resources by raising awareness of water utilization with value, establishing measures and goals for reusing wastewater from production processes to reproduce tap water Manage waste and unused materials by using sludge for product research and social use, as well as promoting the valuable use of unused materials Manage biodiversity for the benefit and value of organizations and ecosystems by establishing preventive measures for tap water and wastewater treatment production systems from negative impacts on living organisms in ecosystems Promote cooperation and participation in the natural resource conservation and environmental stewardship between the organization and external agencies Aware of strictly complying with environmental laws by establishing an environmental management system (ISO 14001), including internal monitoring and certification from external agencies according to the plan

Responsible Person

Employees, contractors, business partners, and joint ventures under the Company's control are requested to comply with the Company's Policy and Strategy. The Company also encourages the joint venture to apply the policy and strategy to their operations.

Operational Promotion

1. Review the effectiveness and appropriateness of the Company's sustainable issues annually as a factor for formulating or reviewing the policy and strategy of the organization.

2. Survey opinions as well as the demand and expectations of all six major stakeholder groups, namely

Employees

Shareholders/Investors

Customers

Business Partners

Communities

Environmental Agencies

3. Communicate the policy and strategy related to the Board of Directors, executives, and employees, realize to create a corporate culture based on Corporate Values: “Operates business to achieve the vision and mission based on satisfaction and utmost benefit of stakeholders through;

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according to their roles and duties by participating in the development of the Company's business to sustainability.

Performance Monitoring and Reporting System

1. The Sustainability Development Committee regularly monitors and assesses the performance quarterly by providing advice and recommendations for continuous improvement.

2. The Sustainability Development Committee requires a complete, quality performance report stating the cause of change or showing the performance against the goals, problem/operational obstacles, including guidelines for correction or improvement of operating results according to the Global Reporting Initiative (GRI)

Review of Sustainable Policy and Strategy

The Company regularly reviews its policy and strategy to align with the organization's practices and operating standards as well as the Sustainable Development Goals (SDGs) of the United Nations.