Governance and Economy Dimension
The company is aware of the importance of sustainable business growth, adhering firmly to good corporate governance principles, ethical business conduct, and compliance with the regulations of the Securities and Exchange Commission (SEC) and relevant laws.
It implements risk management, business continuity management, supply chain management, product and service responsibility, and promotes the development of innovation and technology to demonstrate its commitment to sustainable business practices. This is aimed at meeting the needs and expectations while building confidence among stakeholders equitably.
Highlight Performance 2024
Business Ethics and Leading Expert in a Completely Integrated Water Business
No
violations or breaches of the Company’s business code of conduct were reported.
No personal data breach incidents or complaints from stakeholders such as employees, shareholders/ investors, customers, suppliers, or communities were recorded.
of employees completed the business ethics knowledge assessment
Conducted ESG communications and feedback visits to 9 key for critical suppliers/ high risk suppliers out of 10 planned
Reported tap water volume by TTW and PTW
an 8.19% increase.
Recorded a total of 647,575 TTW and PTW water users, an increase of
Customer satisfaction with the Company reached
Good Corporate Governance
The Company will treat all stakeholders with honesty, fairness, and equality without discrimination.
Under good corporate governance Rules of law, rules, regulations, traditions, good morals.
Achieved
of executives and employees acknowledged the Anti-Corruption Policy and applied it as a framework in their work practices
Zero cases
of corruption or bribery
Risk Management and Business Continuity
The Company prioritizes enterprise risk management amidst changes impacting both internal and external factors.
This includes economic risks such as strategic, operational, and financial risks, as well as social and environmental risks and emerging risks.
Achieved
of directors, executives, and employees were aware of and understood the organization's risk management practices.
Achieved
of the organization's risk exposures were managed within acceptable risk levels.
Supply Chain Management
The Company aims to continuously enhance the efficiency of supply chain management with transparency and fairness, while considering human rights and being responsible to all stakeholders.
This is done under the Supplier Code of Conduct (SCOC) in accordance with the Company's ethical guidelines, social, and environmental practices.
The Company promotes collaboration with primary and secondary suppliers on key issues such as environmental standards in production processes, product and service quality, child labor, fundamental human rights, working conditions, fair compensation, safety and occupational health, business ethics, and the adoption of SCOC to manage the supply chain sustainably. Additionally, the Company assesses supplier risks across all groups and develops appropriate risk assessment tools tailored to the business context of each supplier group. This helps enhance capabilities and improve sustainability performance, reducing supply chain management risks and promoting quality of life and good relationships between suppliers, communities, and society. The Company also contributes to mitigating environmental and ecological impacts, adhering to sustainable supply chain management policies and goals.
There is a proportion of product receipt as agreed with the buyer and seller or the product can be received on the date specified in the purchase order.
Acknowledged and agreed to adhere to the trade ethics of all 61 critical suppliers.
Products and Services Responsibility
The Company is committed to producing tap water responsibly from the initial process to delivery, ensuring quality, sufficiency, and continuity
for customers and consumers.
Achieved customer satisfaction with the Company's services. (TTW: 97%, PTW: 96%)
No incidents
of leakage, theft, or loss of customers’ personal data.
Innovation and Technology
Currently, the innovation is important to business development and operation in order to increase competitiveness and create sustainability for the organization.
The company realizes the importance of business innovation development in line with corporate values, as well as developing the Kaizen project and improving working conditions to promote a learning environment and innovation of technology both the development of research support processes and support for technology and working tools.
Achievements in Kaizen
Expenses for research aimed at societal well-being from sludge management.
